Air Maestro ideas

Helpdesk (support) ticket reply

Please add the actual request of the user to the support ticket reply. If a user raises multiple requests and only receives a number back it is cumbersome to track which ticket belongs to which request.

  • Anita Helberg
  • Aug 31 2023
  • Shipped
  • Attach files
  • Anita Helberg commented
    October 10, 2023 01:39

    Awesome news, thank you very much.

  • Avinet Helpdesk commented
    October 09, 2023 23:08

    Hi Anita,

    Thank you for your feedback. We have now adjusted the email template to include this information.